Refund policy
Refund Policy
Returns, refunds, and exchanges made simple
At Emarketflow Limited, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or refund under the terms outlined below.
Return Eligibility
To be eligible for a return:
- The item must be unused, in its original condition, and in original packaging
- Return request must be made within 14 days of receiving the item
- Proof of purchase (receipt or order confirmation) is required
Non-Returnable Items
Certain items are non-returnable, including:
- Used or damaged items not due to our fault
- Customized or made-to-order products
- Items returned without original packaging
Refund Process
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect. Shipping fees are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund at no additional cost.
Exchanges
We only replace items if they are defective or damaged. For exchanges, please contact our support team.
Contact Us
For any return or refund inquiries, please contact us:
Company: Emarketflow Limited
Email: emarketflowltd24@gmail.com
Phone: +44 7586 661650